SUPPORT

Why do I need hosting?
In order for your website to be viewed over the Internet, you must have space set up on a server for the files to reside and a domain name for people to use to get to the site. This is what hosting provides -- web space and an address for your site, as well as email accounts and other useful features.

What is FTP?
FTP stands for file transfer protocol and is used for transferring files from one computer to another (a personal computer to a web server). You will need an FTP program if you are planning on making updates to your web site yourself. A popular program is Cute FTP. Many web design programs such as Front Page also have a built-in FTP. You will also need an FTP account set up on your web server in order to log in to the server to upload files.

What are my payment options?
CWH currently only accepts checks or Pay Pal as payment for services. All hosting services are required to be prepaid either monthly, quarterly, semi-annually or yearly. Prepay for a year and get two months free (that's 12 months for the price of 10!).

How do I cancel my account?
If you would like to cancel your hosting account, you must provide a written notice of cancellation no later than 15 days prior to your next billing date. Your billing date is shown on your hosting invoice. We will confirm your cancellation after we receive your notice. At this time, we cannot offer refunds on cancellations.